Chatr Health/ Narayana Pilot
ChatrHealth implements standardized checklists and protocols to improve efficiency and ensure safety before, during and after medical procedures. This pilot implemented such protocols in Narayana Health operating rooms to prepare hospital staff for their procedures with the aim of preventing surgical errors.
April 2017- January 2018
Narayana Health, Kolkata
794 patients enrolled
Survey and Adoption
50% adoption initial
80-90% adoption after Senior Leadership reinforcement
Implementation and Scale
By the end of the pilot, all operating rooms used the tool
Anesthesia Adverse events: 40% reduction
Unplanned return to surgery: 32.2% reduction
Case cancellations:12.4% reduction
Case rescheduled: 27.6% reduction
Through this pilot, Chatr Health is now more mindful of the resources and cultural differences that may exist when testing their product in a new market/context. It is important to be aware of the host organization’s technical capabilities and organizational culture regarding new technology. Moving forward, Chatr Health will explore how such factors play into patient engagement, user adoption, and overall piloting.