Tricog / Cygnus Hospitals Pilot

The Tricog system is a platform that enables remote diagnosis of heart abnormalities using off-the-shelf, cloud-enabled electrocardiogram machines. In this pilot, the Tricog system transmitted data to the Cygnus Hub, where data was reviewed and interpreted by Cygnus’ expert doctors, and a diagnosis was then sent back to the clinics at remote locations through SMS, mobile app and email within 5 minutes or less.

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Pilot Duration

March 2017- November 2017

Location

30 Hospitals/centers spanning across the New Delhi and Haryana region 

 

Results

  • 8,397 ECGs conducted in participating clinics

  • 527 critical cases detected in participating clinics

  • 94 cases transferred to Provider Hospitals from participating clinics

  • 95.2 % of ECG reports came in on time (within agreed time as per Service Level Agreement)

  • 9/10 Service satisfaction rating

 

 

Lessons Learned

One of the most notable challenges in this pilot was the delay in communication. The team recognized that communication is key moving forward, and that both the host and innovator need to be proactive in maintaining constant communication and addressing issues promptly.

 
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