In partnership with Narayana Health, ChatrHealth piloted standardized checklists and protocols aimed at improving efficiency and safety before, during, and after medical procedures in surgical operating rooms, and preventing surgical errors.
April 2017- January 2018
Narayana Health, Kolkata
794 patients enrolled
40% reduction in adverse anesthesia events
32.2% reduction in unplanned returns to surgery
12.4% reduction in case cancellations
27.6% reduction in rescheduled cases
Initial adoption of the tool was 50%. After senior leadership reinforcement, this rose to 80-90%
By the end of the pilot, all operating rooms used the tool.
Through this pilot, Chatr Health became more mindful of potential differences in resources and cultures when testing the product in a new market/context. It is important to be aware of the host organization’s technical capabilities and organizational culture regarding new technology. Moving forward, Chatr Health will explore how such factors play into patient engagement, user adoption, and overall piloting.