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ChatrHealth-Narayana Health
In partnership with Narayana Health, ChatrHealth piloted standardized checklists and protocols aimed at improving efficiency and safety before, during, and after medical procedures in surgical operating rooms, and preventing surgical errors.
Duration
April 2017- January 2018
Locations
Narayana Health, Kolkata
Results
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794 patients enrolled
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Clinical Outcomes
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40% reduction in adverse anesthesia events
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32.2% reduction in unplanned returns to surgery
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12.4% reduction in case cancellations
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27.6% reduction in rescheduled cases
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Initial adoption of the tool was 50%. After senior leadership reinforcement, this rose to 80-90%
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By the end of the pilot, all operating rooms used the tool.
Lessons Learned
Through this pilot, Chatr Health became more mindful of potential differences in resources and cultures when testing the product in a new market/context. It is important to be aware of the host organization’s technical capabilities and organizational culture regarding new technology. Moving forward, Chatr Health will explore how such factors play into patient engagement, user adoption, and overall piloting.
