The Tricog system is a platform that enables remote diagnosis of heart abnormalities using off-the-shelf, cloud-enabled electrocardiogram machines. In this pilot, the Tricog system transmitted data to the Cygnus hub, where data was reviewed and interpreted by Cygnus’ expert doctors, and a diagnosis was then sent back to clinics at remote locations through SMS, mobile app, and email within five minutes or less.
March 2017- November 2017
30 Hospitals/centers spanning across the New Delhi and Haryana region
8,397 ECGs conducted in participating clinics
527 critical cases detected in participating clinics
94 cases transferred to Provider Hospitals from participating clinics
95.2 % of ECG reports came in on time (within agreed time as per Service Level Agreement)
9/10 Service satisfaction rating
One of the most notable challenges in this pilot was the delay in communication. The team recognized that communication is key moving forward, and that both the host and innovator need to be proactive in maintaining constant communication and addressing issues promptly.